Refund Policy

7-Day Full Money-Back Guarantee Policy

At GradeUp, we are committed to delivering high-quality educational content and services that genuinely benefit our students and parents. We understand the importance of finding the right educational resources, and we want you to feel confident and satisfied with your decision to choose us for your learning journey.

Our Guarantee

We offer a 7-Day Full Money-Back Guarantee on our subscriptions. If for any reason you are not completely satisfied with the services provided on www.gradeup.co.za, you can request a full refund within 7 days of your purchase date. No hassles, no lengthy processes.

How to Claim Your Refund

To claim your refund, simply follow these steps:

  1. Contact Us: Send an email to our support team within 7 days of your subscription start date. Please include your order number and the email address used for your subscription.
  2. Reason for Refund: While not required, we appreciate a brief explanation of why the service did not meet your expectations. Your feedback is valuable to us for improving our offerings.
  3. Processing Your Refund: Once we receive your refund request, we will process it promptly. Refunds are made using the original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

Eligibility

  • The 7-Day Full Money-Back Guarantee applies to all subscription plans available on www.gradeup.co.za.
  • The guarantee period begins on the date of purchase and ends 7 days thereafter.
  • Refunds cannot be granted if a request is made after the 7-day period.

Questions?

If you have any questions or need assistance, our customer support team is here to help. Please Contact us, and we’ll be happy to assist you.

Conclusion

We’re dedicated to providing the best possible education and service to our users. Our 7-Day Full Money-Back Guarantee is our promise to you that investing in your education through GradeUp is risk-free.

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